July 28, 2014 Leave a comment
I recently completed a Philly MTC Tech Talk on Yammer Administration. You can see the video here. This talk was mainly about the Yammer administrative tools available in an Enterprise version of Yammer. I did start out with some steps on enabling your Yammer Enterprise instance. These steps are all listed on the Activation pages of http://success.yammer.com site.
Life will go easier for you if you follow the steps and assign a Global Administrator who does not have a generic username prior to activation. Yammer only assigns named users from the O365 Global Administrator group as Verified Admins on Yammer. So the default MOD Administrator account, with the username ‘admin’ is not listed as an Admin in Yammer. That is why you need to identify and assign one as part of the steps in provisioning the Enterprise instance.
I have found that you can do this after the fact. I had a previous demo instance where I did not follow the order exactly and this resulted in not being able to see the admin menu. I removed and readded my named user to the Global Administrator group, and they now had access to the Yammer Admin area.
It is important to note that any Global Administrator you assign in O365 are automatically Verified Administrators in Yammer. This means they have access to all data in the Yammer environment, public and private. They can also export data, manage users and manage integrations. You might expect the GAs to need access to the later functions, but the viewing of private data can be a concern to some networks.
Often administrators will have two accounts, their normal domain account and an admin account with the additional permissions an admin requires. Given the current limitation with assigning administrator permissions to accounts beginning with ‘admin’, you can create Global Administrator accounts in the format of ‘admin-username’. Creating an account this way will not add it as a Verified Administrator in Yammer. This is not a solution, but for some networks, this may be enough. There does need to be a better solution going forward
If you need to create Network Admins, this is done on the Admin tab of the Admin area. Enter the email address of the person, select the appropriate pressure and click the Submit button. Network Admins can also be promoted to Verified Admin in the same area. Administration of Yammer Admins assigned by the Global Administrator group can only be managed in the O365 Admin area for Users and Groups. You can see the differences in the screenshot below.
As always, put your questions below or find me on twitter.